Warranty and Service

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WARRANTY and SERVICE



Be sure to visit our Product Support pages to find online help, FAQs, Videos and Manuals for your product.

http://help.mioglobal.com/


REFUNDS  


Customer satisfaction is our top priority. Therefore, products sold on www.mioglobal.com come with a thirty (30) day full refund period. If for any reason you are not entirely satisfied with your purchase from the MIO Website, contact us for assistance in processing a return. Your product must be returned in original packaging and unused condition to receive full product credit; your shipping costs will not be refunded. 

 

ALL RETURNS MUST BE PRE-AUTHORIZED BY PHYSI-CAL ENTERPRISES INC.’

 

Please fill out the customer feedback form, selecting "Returns (RA) Request" as the topic and identify the product you wish to return and its purchase date.  The feedback form is available here: http://www.mioglobal.com/pages/contact

 

If you purchased a MIO product from a retailer, you must contact that retailer for your exchange or refund. 


To be eligible for an exchange or refund, returned product must be received by Physical Enterprises Inc. within THIRTY DAYS of the date of original purchase. Products must be returned in the original packaging with a copy of the invoice (proof of purchase), and be shipped prepaid to:

In USA:                                                        In Canada:                                                                                     

VLC Distribution                                                  White Rock Courier
16255 Port Northwest #150,                                #9-1600 Derwent Way
Houston TX 77041                                              Delta, BC V3M 6M5
USA                                                                    Canada


Be sure to include your email address and the Return Authorization number you were given.  Please note that we can refund shipping costs only if the return is a result of defective merchandise.


ONE-YEAR LIMITED WARRANTY 


Your MIO product, excluding the battery, is warranted to the original purchaser to be free of defects in material and workmanship under normal use for a period of one (1) year from the date of purchase. 

The warranty does not apply to damage resulting from abuse, misuse or alteration of the MIO product such as moisture or water damage sufficient to affect the proper function of the product, and damage to the product case or visible cracking of the face. This includes any damage to the MIO that appears to be caused by the use of tools or servicing performed by anyone other than MIO Authorized Service Center. 

Without limiting the foregoing, damage resulting from bending or dropping the MIO product will be deemed the result of abuse or misuse. For complete warranty information, downloadable owner's manuals, and additional information of our complete line of products, visit www.mioglobal.com. 


WARRANTY SERVICE

Please fill out the customer feedback form, selecting "Returns (RA) Request" as the topic and identify the product you wish to return and its purchase date.  The feedback form is available here: http://www.mioglobal.com/pages/contact

The MIO Product Service Center will perform all warranty servicing for MIO products. Servicing your MIO product at any location outside of our authorized service center will void your warranty.

Once delivered, the MIO Product Service Center will evaluate your product and either replace the product or complete all work covered by your warranty without further contact with you. You will receive a written estimate for any repairs that fall outside of your warranty coverage and nothing further will be done without your authorization.

It is essential you include a Proof of Purchase with your return in order to validate your warranty. Please be sure to include a completely filled out Service Form and the Return Shipping & Handling and Insurance Fee of $12 (This fee is non-refund-able).




NON-WARRANTY SERVICE 


The MIO Product Service Center  will service your product for a nominal fee for repairs performed after the expiration of the warranty period, or services required that are not covered under warranty. 

Servicing your MIO product at any location outside of our authorized service center will void your warranty. Once delivered, the MIO Product Service Center will evaluate your product and provide you with an estimate for any required repairs. No repairs will be done without your authorization. 




OBTAINING SERVICE OR REFUNDS


If your MIO appears in need of repair, please contact our Customer Service Team and we will work with you over the phone or through email to assess the nature of the problem. 

Our primary concern is to ensure that you are completely satisfied with your purchase.

Email: customerservice@mioglobal.com
Toll-free Phone: 1-877-770-1116
Fax: 604-800-0471   
  
  
 If our team determines that your watch is in need of servicing, please use the following instructions: 

  IMPORTANT!
  1. Include the completely filled out Service Form (below), be sure to include a brief description of the problem. 
  2. Include a copy of your original Proof of Purchase (such as printed Order Confirmation Email or store receipt) identifying the product and purchase date. 
  3. Include payment of $12 to cover Return shipping & handling and insurance fee. 
  4. Package your product securely in a small sturdy box with appropriate padding. (Original packaging WILL NOT be returned with product after repair.) 
  5. It is advisable to insure your product against shipping loss or damage. 
  6. Send everything to:
In USA:                                                                In Canada:                                                                                     

VLC Distribution                                                   White Rock Courier
16255 Port Northwest #150,                                #9-1600 Derwent Way
Houston TX 77041                                               Delta, BC V3M 6M5
USA                                                                      Canada





Download the Service Form here: